If some log exceeds 50,000 characters post limit, split it between couple of replies. Attached logs won't be reviewed. Please, observe following rules: • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer. • If you're stuck, or you're not sure about certain step, always ask before doing anything else. • Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest. • Never run more than one scan at a time.
• Keep updating me regarding your computer behavior, good, or bad. • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know. • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
• I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me. Hello Julio or Broni. I am the poster of this thread/problem.
I hope this is the way to communicate with you. I am not the smartest when it comes to computers, which is probably why I'm in this pickle in the first place. I've tried to follow the instructions in 'UPDATED 4-Step Viruses/Spyware/Malware Removal Preliminary Instructions' but am hung up in Step 3, Notes 1 & 2. I can't find Microsoft Security Essentials anywhere to temporarily disable it. I think I might have to delete it if you can't help me find it and tell me how to disable it.
As it is, I'll probably have to start from scratch (the steps) for the 4th time. By the way, thank you very much for helping all of us. Hello, I did an internet search to try to find out how to find and disable Microsoft Security Essentials (Windows Defender). I was directed by one advice to go to msconfig --> startup. It wasn't there. Another had me go to msconfig --> Services.